Privacy policy

This Privacy Policy describes how Velvet Essence (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

1. What Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may collect:

  • Contact & Account Information: Name, billing address, shipping address, email address, and phone number.

  • Order & Payment Information: Details regarding products purchased and secure payment confirmation (credit card numbers are processed securely through third-party payment gateways like Shopify Payments, PayPal, or Stripe and are not stored on our servers).

  • Device & Browsing Data: IP address, browser type, time zone, cookies, and pages viewed to help us optimize your shopping experience.

2. How We Use Your Information

We use your personal information to provide our services to you, including:

  • Fulfilling orders (processing payments, arranging shipping via ground carriers, and providing order confirmations/tracking updates).

  • Communicating with you regarding customer support, order updates, or promotional offers (if you have opted in).

  • Screening orders for potential risk or fraud.

  • Improving and optimizing our website performance and marketing campaigns.

3. Sharing Your Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: Powers our online store platform. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.

  • Shipping & Fulfillment Partners: Third-party ground carriers used to safely deliver your hazardous-material-compliant perfume orders.

  • Payment Processors: Secure gateways to process your transactions safely.

4. Your Data Rights

Depending on your location (such as residents in certain US states like California under the CCPA), you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the details below.

5. Data Retention

When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail