Refund policy

At Velvet Essence, we take pride in the quality of our perfumes and want every customer to be satisfied with their purchase. Please review our policy below before placing your order.

Returns

We accept returns only on items that meet the following conditions:

  • The item is unused and unopened
  • The item is in its original packaging
  • The item is in the same condition as received
  • The return request is made within 14 days of delivery

For hygiene and safety reasons, opened or used perfume bottles cannot be returned, unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.

Please email:

info@velvetessence.store

Include your order number and clear photos of the item and packaging so we can review the issue promptly.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened perfume bottles
  • Used items
  • Final sale items
  • Items returned after the 14-day return window

Contact Us

If you have any questions about your refund or return, please contact us at:

Trade name: Velvet Essence

Phone number: 1 (907) 917-2021 

Email: support@velvetessence.site

Store address: 218 SKWENTNA DR ANCHORAGE AK, 99504,United States