Shipping policy

Welcome to Velvet Essence! We take great care in packaging your luxury fragrances safely for transit.

At Velvet Essence, we are committed to delivering your order with care and efficiency.

Shipping Destinations

We currently ship to:

  • United States
  • Canada

At this time, we do not offer shipping outside these regions.

Order Processing Time

Orders are typically processed within 1–3 business days after purchase.

Order Cut-Off Time

Orders placed before 2pm will begin processing on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery times vary depending on destination and carrier service.

  • United States: approximately 3–7 business days after dispatch
  • Canada: approximately 5–10 business days after dispatch

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and order details.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. Velvet Essence is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Contact

If you have any questions about your shipment, please contact us at:

Email: info@velvetessence.store
Business Address: 218 SKWENTNA DR ANCHORAGE AK, 99504, United States

Exchange Policy

At Velvet Essence, we want you to be completely satisfied with your purchase. If you need to request an exchange, please review the policy below.

Exchange Eligibility

We accept exchanges for items that are:

  • Unused and unopened
  • In their original packaging
  • In the same condition as received

For hygiene and safety reasons, opened or used perfume bottles cannot be exchanged, unless the item arrived damaged, defective, or incorrect.

Exchange Request Period

Please contact us within 14 days of delivery to request an exchange.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue.

Please email: info@velvetessence.store

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and упаковка if available

Exchange Shipping

Customers are responsible for shipping costs related to voluntary exchanges, unless the exchange is due to a damaged, defective, or incorrect item.

Exchange Approval

Once we receive and inspect the returned item, we will notify you whether the exchange has been approved. If approved, we will arrange the replacement item based on availability.

Final Sale Items

Items marked as final sale are not eligible for exchange.

Contact us

Trade name: Velvet Essence

Phone number: 1 (907) 917-2021

Email: support@velvetessence.site

Store address: 218 SKWENTNA DR ANCHORAGE AK, 99504, United States