Terms of service

Welcome to Velvet Essence. These Terms of Service govern your use of our website, online store, products, and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund and Return Policy. If you do not agree with these terms, please do not use our website or place an order.

1. Business Information

This website is operated by:

Velvet Essence

Phone number: 1 (907) 917-2021

Email: support@velvetessence.site

Store address: 218 SKWENTNA DR ANCHORAGE AK, 99504, United States

Throughout these Terms of Service, the words “Velvet Essence,” “we,” “us,” and “our” refer to Velvet Essence. The words “you” and “your” refer to the person accessing our website or purchasing our products.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for any unlawful or unauthorized purpose
  • Violate any applicable local, state, provincial, federal, or international law
  • Attempt to interfere with the operation or security of the website
  • Upload or transmit viruses, malware, or harmful code
  • Use automated systems to collect information from our website without permission
  • Impersonate another person or provide false information
  • Attempt to gain unauthorized access to our website, accounts, or systems
  • Reproduce, copy, sell, or exploit any part of our website without our written permission

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access to our website if we believe these Terms of Service have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance notes, prices, and other information on our website are accurate and current.

However:

  • Product colors may appear slightly different depending on your device or screen settings.
  • Fragrance perception may vary from person to person.
  • Fragrance performance may vary depending on skin type, body chemistry, climate, application method, and storage conditions.
  • Product availability may change without notice.
  • We do not guarantee that product descriptions or other website content will always be complete, accurate, or error-free.

We reserve the right to correct errors, update product information, change prices, and modify product availability at any time without prior notice.

4. Fragrance Use and Safety

Our perfumes are intended for external use only.

Please follow these safety guidelines:

  • Do not ingest perfume.
  • Avoid contact with the eyes.
  • Do not apply perfume to damaged, irritated, or broken skin.
  • Keep perfume away from children and pets.
  • Keep perfume away from heat, flames, and direct sunlight.
  • Perform a patch test before regular use if you have sensitive skin.
  • Discontinue use immediately if irritation, redness, swelling, or discomfort occurs.
  • Seek medical advice if an allergic reaction or serious irritation occurs.

Velvet Essence is not responsible for reactions caused by misuse, improper storage, failure to follow product instructions, or individual sensitivities.

If you have known allergies or sensitivities, please review the product information and contact us before purchasing.

5. Orders and Account Information

When placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

You are responsible for ensuring that:

  • Your shipping address is correct and complete
  • Your billing information is accurate
  • Your contact information allows us or the carrier to reach you when necessary
  • You update your information if it changes

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Suspected fraud or unauthorized activity
  • Incorrect customer information
  • Shipping restrictions
  • Unusual or excessive order activity
  • Violation of these Terms of Service

If we cancel or modify an order after payment has been processed, we will notify you and issue a refund for any amount paid for the canceled portion of the order.

6. Prices and Payment

All prices are displayed in [insert currency], unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without notice. Any applicable taxes, duties, or shipping charges will be shown at checkout when available.

You agree to provide valid payment information and authorize us or our payment processors to charge the total amount of your order, including applicable taxes and shipping fees.

We do not store complete payment card information on our own systems. Payments may be processed by third-party payment providers, including services available through Shopify.

We are not responsible for errors, declines, or delays caused by your bank, card issuer, payment provider, or other financial institution.

7. Shipping and Delivery

We currently ship to:

  • The United States
  • Canada

Orders are generally processed within 1–3 business days, unless otherwise stated on our website or at checkout.

Estimated delivery times are:

  • United States: approximately 3–7 business days after dispatch
  • Canada: approximately 5–10 business days after dispatch

These delivery times are estimates only and are not guaranteed. Delays may occur because of weather, carrier interruptions, customs processing, incorrect addresses, holidays, high order volumes, or circumstances beyond our control.

Shipping charges are calculated and displayed at checkout.

Once an order has been transferred to the shipping carrier, the carrier is responsible for transportation and delivery. Please contact us at support@velvetessence.site if your order is delayed, damaged, or appears to be lost.

Customers are responsible for providing a correct and complete delivery address. Velvet Essence is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address.

For additional information, please review our Shipping Policy.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Refund and Return Policy and Exchange Policy.

Unless otherwise required by applicable law:

  • Perfume products must be unused and unopened to qualify for a return or exchange.
  • Opened or used perfume products generally cannot be returned for hygiene and safety reasons.
  • Return requests must be submitted within the timeframe stated in our Refund and Return Policy.
  • Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Final-sale items may not be eligible for return, refund, or exchange.

Please review our applicable policy before submitting a return or exchange request.

9. Promotions and Discount Codes

Promotions, discount codes, gift offers, and special pricing may be subject to additional terms.

Unless otherwise stated:

  • Discount codes must be entered at checkout.
  • Only one discount code may be used per order.
  • Discounts cannot be applied retroactively to previous purchases.
  • Discounts may not be combined with other promotions.
  • Promotions may be limited to certain products, customers, quantities, or dates.
  • We reserve the right to cancel or modify a promotion at any time.

If a discount code was used on an order that is later returned, the refund may reflect the actual amount paid after the discount was applied.

10. Intellectual Property

All content on this website, including but not limited to:

  • Brand names
  • Logos
  • Product names
  • Product photographs
  • Text
  • Graphics
  • Product descriptions
  • Designs
  • Videos
  • Page layouts
  • Software
  • Trademarks

is owned by or licensed to Velvet Essence and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, sell, or use our content without our prior written permission.

11. User Reviews and Submissions

If you submit a review, comment, photograph, testimonial, message, or other content to Velvet Essence, you confirm that:

  • You own or have permission to use the content.
  • The content does not violate another person’s rights.
  • The content is not unlawful, threatening, defamatory, obscene, misleading, or harmful.
  • The content does not contain malware or harmful code.
  • The content does not falsely represent your experience.

By submitting content, you grant Velvet Essence a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, edit, publish, display, and distribute that content for business, marketing, promotional, and operational purposes.

We reserve the right to remove or refuse any submission that violates these Terms of Service or applicable law.

12. Third-Party Services and Links

Our website may use third-party services, applications, payment processors, shipping providers, analytics tools, or links to third-party websites.

Third-party services are provided by their respective companies and may be governed by their own terms and privacy policies. Velvet Essence is not responsible for the content, security, accuracy, availability, or practices of third-party websites or services.

Your use of third-party services is at your own risk.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected, used, processed, and shared as described in our Privacy Policy and as necessary to process orders, provide customer service, prevent fraud, and operate our business.

14. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or revise information at any time without prior notice, including after an order has been submitted.

If we cancel an order because of an error, we will notify you and refund any amount paid for the canceled order.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and products are provided on an “as is” and “as available” basis.

Velvet Essence does not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be error-free or secure
  • Product information will always be complete or accurate
  • Products will meet every customer’s individual preference
  • Fragrance performance will be identical for every person
  • The website or its servers will be free from viruses or harmful components

Nothing in these Terms of Service excludes or limits any consumer rights or warranties that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Velvet Essence and its owners, employees, contractors, service providers, affiliates, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of or inability to use the website
  • Your purchase or use of our products
  • Delivery delays or carrier errors
  • Incorrect shipping information provided by you
  • Website errors or interruptions
  • Unauthorized access to information
  • Third-party services or websites
  • Individual fragrance reactions resulting from misuse or failure to follow safety instructions

Our total liability for any claim relating to a product or order will not exceed the amount you paid for the specific product or order giving rise to the claim, unless otherwise required by applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Velvet Essence, its owners, employees, contractors, affiliates, service providers, and representatives from claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from:

  • Your breach of these Terms of Service
  • Your violation of any law or third-party right
  • Your misuse of our website or products
  • Content you submit to us
  • Your fraudulent, negligent, or unauthorized conduct

18. Governing Law

These Terms of Service will be governed by and interpreted according to the laws of [insert state/province and country], without regard to conflict-of-law principles.

Any dispute arising from these Terms of Service or your use of our website will be handled by the courts located in [insert city, state/province, and country], unless applicable law requires otherwise.

19. Changes to These Terms

We may update or revise these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.

20. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, Exchange Policy, and any other policies posted on our website, constitute the entire agreement between you and Velvet Essence regarding your use of our website and purchase of our products.

22. Contact Us

If you have questions about these Terms of Service, please contact us:

Trade name: Velvet Essence

Phone number: 1 (907) 917-2021 

Email: support@velvetessence.site

Store address: 218 SKWENTNA DR ANCHORAGE AK, 99504,United States